When you purchase goods from Quirky Bubba you receive a 12-month Warranty. The Warranty is effective from the date of your purchase, or from the date of the receipt of the goods (for each item), whichever is the latter. Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Guarantees law. You may be entitled to seek repairs, a replacement, or a refund if your purchased goods fail to comply with this guarantee.
The rights and remedies given to you by our Warranty are in addition to other rights and remedies you may have under the New Zealand Consumer Guarantees law or any other applicable laws in relation to our goods.
WARRANTY TERMS & CONDITIONS
If you believe your product is not of acceptable quality, at our discretion, we may offer you the choice to either:
Should we require the return of the product, or if you are entitled to return it and wish to do so, we will arrange for collection of the product from you at an agreed cost within a reasonable time.
Products are of acceptable quality if they are:
Please note that minor defects are subject to what a reasonable consumer would determine acceptable quality as. This means that the existence of minor defects does not necessarily mean your product is in breach of the Warranty or Guarantee. The acceptability of your product is fact-specific and will take into account a range of facts, including but not limited to the nature, price, and the fitness for purpose of a product.
EXCLUSIONS & QUALIFICATIONS
We may not provide a repair, exchange or refund in respect of any product if:
Please note that purchases of our Products from eBay/Amazon or other online platforms are not covered under our Warranty.
WITHIN 7 DAYS ON RECEIPT OF YOUR FURNITURE
Please check that you have received the correct items (number of boxes, colour & product);
If you have any issues with the item you purchased from us, please email firstname.lastname@example.org with pictures of the issue(s) and part number(s), a brief description of the issue(s), and your Invoice number.
Please check every item you have received prior to emailing us. This ensures we can rectify all issues at the same time.
We will then:
Please contact us if you are unsure of the process. Our contact details are: